In the current scenario, organizations continue to face pressure to maintain the highest level of quality in every facet of their operations, which emanates from varied sources like international regulatory authorities, global customers and so on. Added to that is the increased economic pressures to enhance operational effectiveness and efficiency, while facing the challenge to maintain the optimal level of quality.

In order to address the above challenges, MST has come out with an affordable eQM (enterprise quality management) solution that optimizes quality, meets compliance standards and mitigates costs for clients spread across the globe. The solution facilitates compliance with Good Manufacturing Practices (GMP), FDA regulations, QMS requirements, EMS (ISO 14001), OHSAS (ISO 18001), ISMS (ISO 27001), ITSM (ISO 20000), Sarbanes-Oxley and other governing regulations and standards which require that companies manage document versions, control which documents are available to employees and ensure that appropriate change control procedures are followed when revising documents.

In a nutshell, eQM offers the flexibility and configurability to adapt to company-centric business processes, enabling our global clients across varied industrial domains to define, track, manage and report on the core activities vital to their business growth.

eQM Modules

1. Quality Master: Quality Master is a combination of various sub-features like Admin, Role Management, Audit Trails, KPIs and Dashboard. This module documents the location of quality records, retention period, responsibility, indexing, disposition intervals and much more. Apart from that, you can even generate and send reports on a periodical basis.

1. Intelligent Master/BPM: As the name indicates, this module intuitively tracks and monitors the information pertaining to workflow and applicable rules/actions, showing the path to improvise your existing processes, thereby enhancing the productivity and efficiency of your organization. 

1. Tracking Master: This module tracks, monitors and generates various management reports on various  activities like:
   
   
   1. Audits
   2. NCs/Observations
   3. MRMs
   4. Training Services
   5. Issues
   6. Complaints
   7. Feedbacks
   8. General/Adverse
   9. NCs/Observations

1. CAPA Master: This module enables to generate a corrective or a preventive action request that routes through review, root cause, corrective action taken and verification stages. Multiple reports are generated automatically to provide an effective mechanism for tracking the source and costs of problems.

1. Repository Master: This module manages and keeps track of various documents available in a centralized repository, wherein you can view the status of documents at a particular time interval and generate management reports, based on the available data. This module is further composed of the following sub-modules:
   
   
   • eQM Library (Pre-defined/Custom Library)
   • Transaction
   • Archiving.