Enterprise Technical Support is one of the strong areas of MST. We have the capability to provide support and maintenance of complex systems in different environments globally. Our support services span over a range of services including providing services in the form of assistance to computer hardware, software and network applications.
We have the reputation of providing highly flexible technical support services. With our global reach, we provide the services with best of industry experts to support your application at a lower cost, round the clock. Our unmatched services enable you to save your precious time, money and resources.
We provide remote monitoring and maintenance services, i.e., through remote access of your network, we would be able to resolve a problem with any application within few minutes, without disturbing your productivity or man hours. This instant response also allows us to ensure that the number of problems being raised go down, maximizing your RoI.
In order to provide enhanced software support services, we employ a three level service as outlined below:
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Level 1 - Call Center/Help Desk - To provide faster response to the queries related to software. This is the first level of software support, wherein low intensity issues are addressed at this level.
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Level 2 - Developer/Technical Support - Software queries unsolved at the first level are attended to by experts instantly in this tier.
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Level 3 - Engineering Support - Complex issues not cleared at the first two levels are dealt with a sense of urgency through reverse engineering and re-engineering at this level.
In addition to that, we also provide our clients with these support services - 24/7, as outlined below:
- Software installation support
- Ongoing software maintenance support
- Instant software trouble shooting
- Software usage support
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